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How ringgit99 Protects Your Personal Data

At ringgit99, your personal data belongs to you — we collect only what is needed to operate your account, process your transactions via Touch 'n Go, GrabPay, Boost…

Data collected only as neededSecure account sessionsYour rights, clearly statedLocal law appliesContact us any time

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What We Collect and Why We Use It

ringgit99 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account, we collect your name, email address, contact number, and payment details tied to Touch 'n Go, GrabPay, Boost dan FPX or FPX so we can verify your identity and process withdrawals accurately. We also log device identifiers, IP addresses, and session

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activity to detect unusual access patterns and protect your account from unauthorised use. Transaction records are retained for the period required under Malaysian financial and data regulations. We do not sell your personal data to third parties, and we share it with processors only where they
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are contractually bound to the same data-protection standards we hold ourselves to. Your eligibility to use our services depends on local law and is available where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI PASUKAN PRIVASI

Reach Us About Your Privacy Rights

If you want to access, correct, or request deletion of personal data we hold, our privacy team is reachable through the channels below.

Email Privasi Send a written data request to our privacy address and include your registered account email so we can verify your identity before processing any changes or deletions.

Live Chat Our live-chat agents are available around the clock. Select the Privacy or Account topic when you start the chat so your query reaches the right team without unnecessary transfers.

Borang Dalam Akaun Log in to your ringgit99 account, head to Settings, and submit a data request directly from the Privacy section — this is the quickest route for straightforward access or correction requests.

BAGAIMANA KAMI MENGURUSKAN DATA

Six Ways We Safeguard Your Account Data

Data handling at ringgit99 follows a layered approach — encryption at rest, strict access controls, and regular internal audits so that your personal data stays where it belongs: in your account, not…

Penyulitan Data

All personal and payment data is encrypted using TLS in transit and AES-256 at rest. This applies to every field in your account record, including your payment method tokens for Touch 'n Go and GrabPay.

Dasar Kuki

We use functional cookies to keep you logged in and analytical cookies to measure page performance. You can manage cookie preferences from the banner that appears on your first visit, or from the cookie settings page at any time.

Kawalan Akses Akaun

Account access is protected by password hashing and optional two-factor authentication. Our systems flag repeated failed login attempts automatically and can lock an account temporarily to prevent unauthorised entry.

Tempoh Penyimpanan Data

We retain transaction and account records for the period required under applicable Malaysian regulations. Once that period expires, records are deleted or anonymised on a scheduled cycle, not held indefinitely.

Perkongsian Pihak Ketiga

We share data only with processors who are contractually obligated to protect it — payment gateways like Boost and FPX, and identity-verification partners. We do not share data for advertising or profiling purposes.

Permintaan Hak Data Anda

You may request a copy of your data, ask us to correct inaccuracies, or request deletion of your account record. Submit through the in-account form or live chat, and we will respond within 14 working days.

Your Privacy Questions, Answered Directly

The questions below address the data-related queries we receive most often. If your question is not covered here, the live-chat and in-account form routes described above are the quickest way to get a specific answer from our privacy team.

We collect your name, email address, phone number, and payment method details (such as your Touch 'n Go or GrabPay identifier). We also log IP addresses and device identifiers to secure your session and detect suspicious activity.

Transaction and identity records are retained for the period prescribed by applicable Malaysian law. After that period, records are deleted or anonymised on a scheduled basis — we do not keep them longer than required.

Yes. Log in, go to Settings, and use the Privacy request form. Alternatively, contact us via live chat or email. We verify your identity first, then send a structured copy of your data within 14 working days.

We share data only with processors directly involved in your account — payment gateways such as Boost, FPX, and GrabPay, and identity-verification partners. All are contractually bound to the same data-protection standards we apply internally.

Submit a deletion request through the in-account Privacy form or by contacting live chat. We will verify your identity, process the request, and confirm deletion in writing. Some records may be retained where Malaysian law requires it.

We use functional cookies to maintain your session and analytical cookies to measure site performance. You can adjust preferences from the cookie banner on first visit or from the cookie settings page accessible through the site footer.

Contact live chat immediately and select the Account Security topic. We can lock your account, review access logs, and initiate an investigation. Change your password and remove any unrecognised payment methods from your account settings straight away.

How ringgit99 Protects Your Personal Data

Reach Us About Your Privacy Rights

Six Ways We Safeguard Your Account Data

Penyulitan Data

Dasar Kuki

Kawalan Akses Akaun

Tempoh Penyimpanan Data

Perkongsian Pihak Ketiga

Permintaan Hak Data Anda

Your Privacy Questions, Answered Directly

01 What personal data does ringgit99 collect when I open an account?

02 How long does ringgit99 keep my data after I close my account?

03 Can I request a copy of the data ringgit99 holds about me?

04 Does ringgit99 share my data with third parties?

05 How do I request deletion of my personal data?

06 Does ringgit99 use cookies, and can I control them?

07 What should I do if I think my account data has been accessed without permission?

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